Chatbots and their Applications in E-Commerce

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dc.contributor.author Turner, Markus L. Jr.
dc.contributor.author Hardy, Zaniecia K.
dc.contributor.author Lee, William J.
dc.date.accessioned 2020-04-19T19:47:16Z
dc.date.available 2020-04-19T19:47:16Z
dc.date.issued 2020
dc.identifier.uri https://hdl.handle.net/10428/4166
dc.description.abstract With the growing use of mobile instant messengers around the world, chatbot, a system that automatically communicates with people based on artificial intelligence on a messenger, is drawing attention for its versatility and ability to learn. For our research paper, we decided to gather academic journals and utilize multiple webpages on how chatbots have evolved from simple response AI to intricate and impressive systems that are capable of utilizing speech and conversations to personalize user experience, help with online marketing and shopping, searching the web upon request, and many other functions. Our research concludes that the utilization of chatbots within e-commerce will not only boost online shopping, but it will eventually standardize most of the business transactions done online. en_US
dc.language.iso en_US en_US
dc.title Chatbots and their Applications in E-Commerce en_US
dc.type Presentation en_US


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