Evaluating Reference Customer Service With Secret Shoppers
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Authors
Wright, Laura
Williams, Ginger
Byl, Lisa
Issue Date
2012-10-15
Type
Presentation
Language
en_US
Keywords
Alternative Title
Abstract
Learn how reference librarians partnered with the
Employee & Organizational Development Department at
Valdosta State Univ. to conduct secret-shopper-style
qualitative evaluations of reference transactions.
Description
Presented at the GLA/COMO 2012 Conference on Thursday October 4, 2012