Abstract:
Today’s challenge of keeping up with the pace of evolving technology is a never ending Olympic marathon for IT organizations across the globe. Furthermore, attempting to identify IT’s value as more than a “troubleshooting resource” is a trial within itself. However, at Valdosta State University, our IT Technical Response Unit (TRU) leverages the framework of IT Service Management (ITSM) to address the demands of providing innovative technology solutions and aligning our services with the needs of our campus. This session will provide an overview of ITSM strategies related to incident management, problem management, and our non-traditional IT services that has saved our campus both time and money.
