Odum Library
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| dc.contributor.author | Wright, Laura | |
| dc.contributor.author | Williams, Ginger | |
| dc.contributor.author | Byl, Lisa | |
| dc.date.accessioned | 2012-10-15T14:28:46Z | |
| dc.date.available | 2012-10-15T14:28:46Z | |
| dc.date.issued | 2012-10-15 | |
| dc.identifier.uri | http://hdl.handle.net/10428/1169 | |
| dc.description | Presented at the GLA/COMO 2012 Conference on Thursday October 4, 2012 | en_US |
| dc.description.abstract | Learn how reference librarians partnered with the Employee & Organizational Development Department at Valdosta State Univ. to conduct secret-shopper-style qualitative evaluations of reference transactions. | en_US |
| dc.language.iso | en_US | en_US |
| dc.title | Evaluating Reference Customer Service With Secret Shoppers | en_US |
| dc.type | Presentation | en_US |
