Browsing Odum Library by Author "Wright, Laura"

Browsing Odum Library by Author "Wright, Laura"

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  • Evaluating Reference Customer Service With Secret Shoppers 
    Wright, Laura; Williams, Ginger; Byl, Lisa (2012-10-15)
    Learn how reference librarians partnered with the Employee & Organizational Development Department at Valdosta State Univ. to conduct secret-shopper-style qualitative evaluations of reference transactions.
  • Planning for Iteration-Focused User Experience Testing in an Academic Library 
    Gallant, Jeffrey; Wright, Laura (Taylor and Francis, 2014-05-16)
    Many case studies and literature reviews focus on usability or user experience testing in libraries, but most are focused on testing before a planned website redesign, and often only include formal usability tests. This ...
  • Read Fest: Academic Library Programming for PreKindergarten Students 
    Wright, Laura; Holt, Michael (Southeastern Library Association, 2012-10-01)
    Three factors influence an academic library’s decision to interact with the community; a need expressed from the community, the mission of the library, and a response to a specific problem (Schneider 2003). Odum Library ...

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