An Analysis of the Communication of Organizational Knowledge Along Workflows at the University of West Georgia

Show simple item record

dc.contributor.author Nelson, Harry Jacob, II
dc.coverage.spatial United States, Georgia, University of West Georgia en_US
dc.coverage.spatial United States, Georgia. University of West Georgia.
dc.date.accessioned 2018-05-31T20:08:47Z
dc.date.available 2018-05-31T20:08:47Z
dc.date.issued 2018-05
dc.identifier.citation Nelson, Harry Jacob, II., "An Analysis of the Communication of Organizational Knowledge Along Workflows at the University of West Georgia." D.PA. diss., Valdosta State University, May 2018. http://hdl.handle.net/10428/3077.
dc.identifier.other 9B03970E-0CDC-C29B-4102-8FC1DEF25F4A UUID
dc.identifier.uri http://hdl.handle.net/10428/3077
dc.description.abstract Faculty and staff morale at the modern university is often negatively affected by the corporatization of the university system. Part of the issue is that bureaucratic governance and collegial governance are brought into conflict in an organizational structure that does not easily reconcile these two methods of organizational control. One consequence of this situation is that the staff who directly serve the faculty do not have the resources to do so effectively. Specifically, they do not have quick enough access to the expert information from the bureaucratic units of the institution thereby increasing the occurrence of serious administrative errors, which in turn causes more dissatisfaction. This project demonstrates the need for the development of a decision tree and a knowledge base for ground-level, academic-department staff at the University of West Georgia (UWG). A decision tree would provide the ground-level university staff a help desk personnel functionality as a means to alleviate conflict between bureaucracy and collegiality. It could also reduce the demands on business office staff and improve the efficiency of workflows, while assisting in the development of more expertly informed collegial decisions. This project probes for qualitative data that can be used to develop the underlying, organizational structure and some significant initial content of a decision tree and knowledge base. It also develops a data set that can be used to examine the role of knowledge sharing between a university’s business office staff and the ground-level department staff, as it affects faculty attitudes toward corporate style governance. Since the processes related to this development involve workflows that separate bureaucratic expertise from departmental staff, the survey in this study primarily focused on university organization, policy and procedure, and the internal attitudes and perceptions about knowledge sharing along three specific workflows - the budget amendment process, the hiring of new staff positions, and the completion of non-routine purchases. This study also developed a foundation for future comparative studies of similar universities and government institutions. -- Keywords: University Bureaucracy; Academic Staff; Staff; Faculty; Bureaucracy; Business Office; en_US
dc.format.extent 1 Electronic record (PDF). 196 pages.
dc.format.medium Dissertations; Electronic records (digital records); PDF;
dc.format.mimetype application/pdf
dc.language.iso en_US en_US
dc.rights This dissertation is protected by the Copyright Laws of the United States (Public Law 94-553, revised in 1976). Consistent with fair use as defined in the Copyright Laws, brief quotations from this material are allowed with proper acknowledgement. Use of the materials for financial gain with the author's expressed written permissions is not allowed.
dc.subject Dissertations, Academic--United States en_US
dc.subject Public administration en_US
dc.subject Bureaucracy en_US
dc.subject Universities and colleges en_US
dc.subject Universities and colleges--Administration en_US
dc.subject Universities and colleges--Finance en_US
dc.subject Universities and colleges--Faculty en_US
dc.subject University of West Georgia en_US
dc.title An Analysis of the Communication of Organizational Knowledge Along Workflows at the University of West Georgia en_US
dc.type Dissertation en_US
dc.contributor.department Department of Political Science of the College of Arts and Sciences en_US
dc.description.advisor Watson, W. Todd
dc.description.committee Kellner, Robert D.
dc.description.committee Bauer, Jeremy
dc.description.committee LaPlant, James T.
dc.description.degree D.PA. en_US
dc.description.major Public Administration en_US


Files in this item

Thumbnail
Name: nelson-harry_diss ...
Size: 4.779Mb
Format: PDF
Description: Master
View/Open

This item appears in the following Collection(s)

Show simple item record

Search Vtext


Advanced Search

Browse

My Account