dc.contributor.author	Cooke, Christopher Michael
dc.coverage.spatial	Georgia	en_US
dc.date.accessioned	2021-06-16T13:49:30Z
dc.date.available	2021-06-16T13:49:30Z
dc.date.issued	2021-03
dc.identifier.other	C0DBEFB8-E23A-F8A9-4AA8-4B0D5B401507	en_US
dc.identifier.uri	https://hdl.handle.net/10428/4797
dc.description.abstract	Through the use of telephone surveys and interactions with Georgia Chamber of Commerce members, this study measured the perceptions of key community stakeholders regarding the performance of law enforcement. Comparing the level of satisfaction and confidence with agencies that had attained a Commission on Accreditation for Law Enforcement Agencies (CALEA) Accreditation or Georgia State Certification with agencies that had not achieved any level of accreditation nor certification allowed the researcher to make conclusions about the benefits of attaining an accreditation or state certification. Another area examined in this study was the comparison of Uniform Crime Reporting (UCR) to determine if the numbers were useful in determining the efficiency of a law enforcement agency. The comparison looked at five years of data with agencies that were accredited, certified, or had not attained either certification or accreditation. By examining the UCR data, the researcher concluded that while there may be a benefit to collecting crime data, the results indicated no difference in crime rates across the three types of agencies. Based on the results from the telephone survey, the researcher was able to conclude the respondents indicated a higher level of satisfaction and confidence with the agencies that had attained either CALEA Accreditation or Georgia State Certification. Keywords: certification, accreditation, satisfaction, confidence, citizen, law enforcement	en_US
dc.description.tableofcontents	Chapter I: INTRODUCTION -- Background 1 -- Purpose Statement 7 -- Statement of the Problem 8 -- Research Questions 10 -- Chapter II: LITERATURE REVIEW -- History of CALEA 13 -- Law Enforcement Accreditation 14 -- CALEA Process and Standards 15 -- Agencies Involved in Accreditation 18 -- Benefits of Law Enforcement Accreditation 22 -- Cost of CALEA 23 -- Other Types of Accreditation 25 -- Georgia State Certification 27 -- President’s Task Force on 21st Century Policing and Accreditation 29 -- Department of Justice and CALEA 30 -- Current Issues in America 35 -- Previous Research 36 -- Difficulties in Collecting Data 37 -- Other Studies on Accreditation 38 -- Public Administration Applied Theory 40 -- Chamber of Commerce 44 -- Community Based Surveys 45 -- Telephone Surveys 48 -- Chapter III: METHODOLOGY -- Introduction 50 -- Hypotheses 50 -- Survey Instrument 53 -- IRB Submission 55 -- Security of Data and Participants 56 -- Collection of Data 56 -- Issues Collecting Data 57 -- Population and Sampling Procedure 58 -- UCR Analysis 59 -- Significance and Implications 63 -- Chapter IV: RESULTS -- Overall Data and Analysis 65 -- Results of Survey Questions 66 -- Results of Research Question and Hypothesis #1 67 -- Results of Research Question and Hypothesis #2 68 -- Results of Research Question and Hypothesis #3 70 -- Results of Research Question and Hypothesis #4 71 -- Results of Research Question and Hypothesis #5 73 -- Results of Research Question and Hypothesis #6 74 -- Results of Research Question and Hypothesis #7 76 -- Results of Research Question and Hypothesis #8 77 -- Results of Research Question and Hypothesis #9 79 -- Results of Research Question and Hypothesis #10 80 -- UCR Reported Data 82 -- Chapter V: DISCUSSION -- Discussion of Results 87 -- Discussion Question One 88 -- Discussion Question Two 90 -- Discussion Question Three 91 -- Discussion Question Four 92 -- Discussion Question Five 93 -- Discussion Question Six 94 -- Discussion Question Seven 95 -- Discussion Question Eight 96 -- Discussion Question Nine 97 -- Discussion Question Ten 98 -- Discussion Question Eleven 99 -- Other Findings 101 -- Study Limitations 102 -- Study Assumptions 103 -- Implications of Findings 104 -- Future Research Recommendations 106 -- References 108 -- Appendix A: Survey Instrument 116 -- Appendix B: Research Informed Statement 119 -- Appendix C: IRB Exemption Form 121 -- Appendix D: Telephone Survey Script 123 -- Appendix E: List of Chambers Utilized 125	en_US
dc.format.extent	1 electronic document, 140 pages. 1715653 bytes.	en_US
dc.format.mimetype	application/pdf	en_US
dc.language.iso	en_US	en_US
dc.rights	This dissertation is protected by the Copyright Laws of the United States (Public Law 94-553, revised in 1976). Consistent with fair use as defined in the Copyright Laws, brief quotations from this material are allowed with proper acknowledgement. Use of the materials for financial gain with the author's expressed written permissions is not allowed.	en_US
dc.subject	Consumer satisfaction	en_US
dc.subject	Dissertations, Academic--United States	en_US
dc.subject	Georgia	en_US
dc.subject	Law enforcement--Evaluation	en_US
dc.subject	Law enforcement	en_US
dc.subject	Police--Accreditation	en_US
dc.subject	Police--Certification	en_US
dc.subject	Police	en_US
dc.title	Study of the Community's Perception of Georgia Law Enforcement Agencies	en_US
dc.type	Dissertation	en_US
dc.contributor.department	Department of Political Science of the College of Humanities and Social Sciences	en_US
dc.description.advisor	Prine, Rudy K.
dc.description.committee	Beach, Butch
dc.description.committee	Wilkie, Michael G.
dc.description.degree	D.PA.	en_US
dc.description.major	Public Administration	en_US